We are a small business, run by 3 women! We will do our best to get your order out within 3 business days, but sometimes it might take us a little bit longer. We appreciate your patience. 

All orders will ship via USPS and will typically arrive within 5 days after shipment. Your order will be thoughtfully packaged and inspected before it gets shipped off to you, but damages may occur during shipping. We kindly ask that you please notify us as soon as possible of any damages so that we can replace or refund your order (depending on availability). 

Currently, we offer flat rate shipping of $6.95 in the US. We will gladly accept returns, please make sure to return the item unused and in its original condition. We apologize for any inconvenience, but currently we require the customer to cover the cost of return shipping unless there is a problem with the order (such as damages).

Please email theshop@boxwoodavenue.com to initiate a return. 

We value you as our customer and place customer service as a top priority. It is our goal that you have a wonderful experience while shopping at Boxwood Avenue. We value your feedback, please send any comments or questions to: theshop@boxwoodavenue.com